Return and Refund Policies 

Our mailing address is:

Attention: CD Wallets Direct
888 N. Vintage
Ontario, CA 91764

Does CDWalletsDirect.com pay the return shipping cost for defective merchandise?
No, CDWalletsDirect.com does not pay the return shipping cost for return merchandises. The customer is solely responsible for shipping any returned product to CDWalletsDirect.com. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products under all circumstances.

Will I be refunded my shipping fee if I make a return?
No, shipping fee will not be refunded.

What if my package delay due to weather snow storms, can I get my shipping fee refund?
No.

An item is missing from my shipment. What should I do?
Please e-mail the order number, missing items to info@CDWalletsDirect.com. Please note that we allow 7 business days for you to claim missing item after received package.

I received the wrong product. What should I do?
Please e-mail to: info@CDWalletsDirect.com.

May I exchange my RMA's item for a different product?
At CDWalletsDirect.com, we don't replace different item for any return order, that means a replacement can be made only for the same product and same brand.

Approximately how long does it take for CDWalletsDirect.com to process an RMA?
It takes 2-5 business days for us to process and re-ship or issue a refund if we have stock.

Will CDWalletsDirect.com cross-ship replacement merchandise?
CDWalletsDirect.com doesn't cross-ship replacement merchandise. You can get any replacement only after we receive the original merchandise returned back firstly, or you need to place a new order, that won't affect your return issue.

 

Here are the rules to follow for your Return:

    * You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).
    * Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
    * One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
    * When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. CDWalletsDirect.com will not be responsible for any shipping loss.
    * The customer must inform CDWalletsDirect.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
    * All return(s) must have the original packaging and accessories.
    * The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. CDWalletsDirect.com will not reimburse any customer for the shipping cost of a returned product.
    * Please allow 2-7 business days to process your return if we have stock.
    * CDWalletsDirect.com reserves the right to refuse service that would void the return policy.
    * Please note that not all items are covered by our return policy.
      We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return most items sold by CDWalletsDirect.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:

    * Any item that is returned after the 30 day grace period (45 days for international customers).
    * Any DV tape, software, DVD movie, video game, or cassette tape that has been opened (taken out of its plastic wrap).
    * Any item that is not in its original condition, is physically damaged, or is missing parts.
    * Any DVD or CD media that has been printed on by the customer.
    * Any DVD or CD samplers.
    * Any photo paper that has been printed on or used.

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